Any orders that include measurements or custom names cannot be cancelled or returned, even if the order hasn't shipped yet. 99.99% of the time the item is already cut according to the measurements provided as well as names being made on clothing and jewelry.
Bathing suits, lingerie, and undergarments are not eligible for return. They are final sale!
Shipping & Handling
Please allow 15+ business days to process an KO Designs Custom item. A lot of orders may be custom, and we can not rush perfection. If you require RUSH productions, please allow 3-4 business days to ship that item. There will be an additional production fee along with an additional shipping fee by the carrier of your choice, Please keep in mind we cannot control rush delivery fees by the shipping carrier. All Rush orders should be called in first to confirm accuracy of inventory and/or availability. Please do not order rush items without consulting with one of our associates. We need to confirm it can be done before your purchase to avoid disappointment or your funds being held. Our regular standard shipping is Priority Mail by USPS, 2-3 business day delivery (including Saturdays), AFTER we ship your
package. The shipping fee added to your cart includes, the weight of the product, tracking number confirmation, shipping and handling. Please note that KO Designs is not responsible for any potential delay after items have been sent as it is provided by the carrier and may vary with package origin and destination. The selection of shipping options are available to you upon checkout.
If you require anything custom such as size or design, a consultation fee MUST be paid to book. All custom orders or sizes, can take 15+ business days to produce. Shipping is after the item ships. You have the option to rush your item, you can call in to make sure your custom order has a rush option. Most custom orders are just that, CUSTOM. Please understand that we do our best to accommodate them, so please do your best to provide accurate measurements. If your measurements are past the U.S. standard size chart, we have a right and will charge an extra fee. Once we have to create a pattern especially for you due to measurements or a custom design item, there is an extra production fee. We can not honor exchanges or refunds on a custom item, once you sign a custom form. Simply because the order may be a custom design that was your request and not ours, or a custom size that would be merely impossible to find another’s interest or re-sell. Custom orders may not be returned or refunded whatsoever. Custom Orders include, any changes to a design we offer, whether it's a change in the pattern or a different choice of color or print we don't offer in that style.
Pre-Order items generally can take an estimated time frame of 3-4+ weeks before it ships out(not including weekends or holidays). Please keep in mind this time frame is not guaranteed. You will be updated with a tracking number once your order is on its way.
Information is collected from a number of places on the web site including customer order and account registration forms. The goal in collecting this information is to make ordering more efficient and your shopping experience more meaningful.
Registration and Ordering
During the order process we will ask you for information including, but not limited to your name, shipping and billing address, phone number, email address, and credit card number. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order, for internal marketing purposes and our site. If we encounter a problem when processing your order, we use the personal information to contact you.